iLucki Casino - プレイヤーはカジノアカウントを作成できません。

Good morning I can't open an account in this case but it says it's available in Portugal so my problem please

Bom dia não consigo abrir uma conta neste caso mas diz que está disponível em Portugal então meu problema por favor

Dear Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, with live chat agent and registration form and I didn’t find any restriction for Portugal. What exactly seems to be a problem when you try to open an account? Do you see any message/notification, or the website is blocked for your geolocation? I believe that we will be able to help you to resolve this problem. Looking forward to hearing from you.

Best regards,

Petronela

Dear Maria,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.