iLucki Casino - プレイヤーはデポジットボーナスを受け取りませんでした。

Hello, thank you very much before.There was a problem at this casino.I have paid 20 EUR twice, but the casino rejects the free spin bonus for the welcome offer.Even though I have deposited the minimum amount of money for the welcome offer, I will not be able to contact you when I ask a question on Chat.Please investigate this issue.

Dear M.R,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. The Welcome Offer consists of a match bonus (100% UP TO €/$100) and 100 free spins. Do I understand correctly that only free spins haven’t been credited?

Could you please confirm that your deposited amount has stayed untouched?

Looking forward to hearing from you.

Best regards,

Kristina

Thank you for your reply.I made the payment after confirming everything.However, for some reason I was unable to receive the free spin.

M.R, thank you for your reply. Have you tried contacting the casino regarding this issue? Could you please forward any relevant communication between you and the casino to kristina.s@casino.guru, if there is any?

Dear M.R,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.