in2BET Casino - 昇格後、プレイヤーのアカウントがブロックされました。

The casino launched a promotion on Telegram to deposit 100 and get 300 with a rollover of 3x. In 24 hours, they blocked all withdrawals and did not pay thousands of players, simply blocking the accounts of everyone with a balance. In my case, I don't see why; I fulfilled the rollover requirements according to the rules.

Casa lancou promocao no telegram para depositar 100 e ganhar 300 com rollover de 3x, em 24h bloqueou todos os saque e nao pagou milhares de jogadores simplesmente bloqueando a conta de todos com saldo, no meu caso nao vejo o porque cumpri o rollover da forma que permitia as regras.

Dear GreyciSA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise which games you focused on while your account was active - slots live casino, sports betting, etc.?
• Do I understand correctly that R$700 (dispute value) is being held in your casino account?
• Have you received any explanation from the casino regarding the blocked account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

while active a large part of my bets were concentrated on sports, when making the deposit to participate in the promotion it was a prerequisite to use the 300% bonus in a game called book of Champion fulfilled the 3x rollover the amount would be released, part of the amount I managed to win in the game I managed to withdraw but the rest was retained and my account was deactivated, in view of this I tried to contact numerous times by chat and all without success, because as a standard response they ask to send email to support@in2bet.com where there is never any kind of return.

enquanto ativa grande parte das minhas apostas eram concentradas em esportes, ao fazer o deposito para participar da promoção era pré-requisito usar os 300% de bônus em um jogo chamado book of Champion cumprido os 3x de rollover o valor seria liberado, parte do valor que consegui ganhar no jogo eu consegui sacar mas o restante ficou retido e minha conta foi desativada, diante disso tentei contato inúmeras vezes pelo chat e todas sem sucesso, pois como resposta padrão eles pedem pra mandar email ao support@in2bet.com onde nunca a qualquer tipo de retorno.

Thank you for your reply, GreyciSA. Could you please clarify how much money/winnings you managed to withdraw? Have you received any explanation from the casino regarding the confiscated winnings or the blocked account?

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Hi Kristina, I can't tell you the exact amount, because I don't have access to the account anymore, but I deposited 100.00BR, I made a sports bet and my balance went to 198.00BR approximately, with this 100.00 deposit a 300% bonus was activated with a 3x rollover, which was fulfilled and I made a withdrawal of 200.00BR, that was the only amount I received, after that I still made some small bets while they checked the account with my documents that they asked for, until they blocked the account I had a balance of 700.00BR, when making contact in the chat the information that all the attendants give is that they will make contact by email this that has been almost 1 month and I have not received or answered any email.

Ola Kristina, nao consigo te confirmar ao certo valores, pois nao tenho mais acesso a conta mas foi depositado 100,00BR fiz uma aposta esportiva e meu saldo foi para 198,00BR aproximadamente, com esse deposito de 100,00 foi ativado um bonus de 300% com rollover de 3x que foi cumprido e fiz um saque de 200,00BR foi o unico valor que recebi, depois disso ainda fiz algumas pequenas apostas enquanto eles verificavam a conta com os meus documentos que pediram, ate bloquearem a conta tinha saldo de 700,00BR, ao fazer contato no chat a informação que todos os atendentes dao é que irão fazer contato por e-mail este que ja faz quase 1 mes e nao recebi ou responderam qualquer e-mail.

Thank you for your reply, GreyciSA. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casino users only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, if your main focus is on sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

Dear GreyciSA,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.