InstantPay Casino - プレイヤーのデポジットの問題は未解決です。

I made a deposit. with that deposit and play the game, then when I had to add the email address, it threw it away, the money left the account.

Vague answers about the fate of the deposit even though I have put in all the documents

Dear battlex69,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

I received an email from Trustly that the payment has been processed for them and I also received a reference number from Trustly. But they still repeat the same thing

I would like to close the case, the matter was resolved, i.e. "resolved"

Dear battlex69,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru