Interwetten Casino - プレイヤーのアカウントがブロックされました。

I would like to ask for help because I am contacting this casino for six months now. Few weeks ago I fully verified my account but there were still some features locked. I will attach a screenshot. Since then, I tried to contact them via inbox on my casino account and via email. They do not return any emails. A week ago I noticed they blocked my account and I can not login anymore. I'm running out of options. I have winnings in my account that I tried to withdraw but they chose to ignore me. Unfortunately, this is the only way I see I could try to resolve this issue because they do not contact me since my account has been verified.

Dear nITRUSKy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise how long ago you registered your account? Which games you’ve been playing (live casino games, slots, or sports betting)? Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hi,

I registered on October 16, 2022. I played mainly sports betting. Winnings were accumulated without bonus. After I spoke to their team and verified my account, I wanted to make a withdrawal. They've locked my account and ignored me. What worries me the most is that due to the fact that they ignored and blocked my account, I can't withdraw for months.

Thank you, nITRUSKy, for the clarification. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting.

Could you please advise if you played casino games as well, or sports betting only?

Hello,

I am talking about online casino. Could you please include casino in this conversation so they could stop ignoring me. I can not reach them anywhere and can not withdraw my winnings after I fully verified my account. Thank you so much for your help

Could you please advise if you played casino games too (not only betting on sports)? If the problem is related to sports betting we won't be abe to assist you since we do not have a branch that would deal with sports betting-related issues. Thank you.

Dear nITRUSKy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.