Interwetten Casino - プレイヤーの撤退が遅れています。

Hello,

I have on 2.6. Deposit € 10 with Klarna and win € 40. I want to cash this out. It is said that the deposit has not yet arrived. This is also not how you can pay out. I work in online trading myself and therefore know that this is a protective claim.

Hallo,

ich habe am 2.6. 10€ mit klarna eingezahlt und 40€ gewonnen. Diese will ich auszahlen lassen. Man behauptet die Einzahlung sei noch nicht angekommen. So könne man auch nicht auszahlen. Ich arbeite selber im onlinehandel und weiß daher, dass das eine schutzbehauptung ist.

Dear Christian1313er,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if this were your first attempt to withdraw winnings from this casino? Could you please confirm that your account has been fully verified in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

after I "threatened" with Casinoguru, the money was paid out

nachdem ich mit Casinoguru „gedroht" habe, wurde das Geld ausgezahlt

As the issue has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Christian1313er, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru