Interwetten Casino DE - プレイヤーの賞金は没収されます。

Withdrawal not possible at Interwetten. I won over €1000 and the casino doesn't want to pay out. Live chat doesn't help, instead threatening to block me from OASIS.

Auszahlung bei Interwetten nicht möglich. Hab über 1000€ gewonnen und Casino will nicht auszahlen. Live Chat hilft nicht, sondern droht mir damit, mich bei OASIS sperren zu lassen.

Dear footsie.daisy,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Since when are you attempting to cash out your winnings from the casino?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Dear footsie.daisy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.