Irish Luck Casino - プレイヤーは希望する金額を引き出すことができません。

so I won $2500 in this casino and I requested a few withdrawals with different dates and amounts and they payed me $250 and reversed all the other withdrawals

I sent them an email and they say they can do whatever they want as it says on terms and conditions they can pay in installments, so they pay $250 every 3 weeks , it’s gonna take me over half a year to get my money , how do they expect me to keep making deposits here and play if it takes for ever to collect my winnings

Dear AAlmeida,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Which method to withdraw your winnings you have opted for?

Is there any other relevant communication between you and the casino that you could forward me? If yes, please send it to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

The only method available wire transfer , I asked them politely if they could raise the withdrawal amount and they basically told me they can do whatever they want.

Thank you very much AAlmeida for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi Antonio,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Irish Luck Casino to the conversation to participate in the resolution of this complaint. Please take into consideration the player's point of view. If you go to your casino and find the table below on the website stating that you can withdraw up to $2000 a week, you most probably don't expect that you can actually only withdraw $250 every 3 weeks. This way it will take 30 weeks for the player to get paid in full which is unacceptable and makes an impression that the player is supposed to gamble away the winnings while waiting. What is the actual reason for limiting the player's withdrawals to such an extend?

Hello. Hope you are great. 

Please, be aware that Finance Team is trying to contact you via email in order to resolve this matter. Talk to them, they will help you.

Hi, thank you, my email address is peter.m@casino.guru.

Hi Petet. They are trying to contact the player. Not you🙂

Alright then 🙂 thanks.

Antonio, please let me know if it worked out.

I’m waiting on the casino response

Hi Antonio, I'll set the timer to 7 days, let me know if the casino contacts you.

They have responded and I think they made a decent deal for now , thank you guys here at guru for your help

Dear Antonio,

I'm glad to hear that your issue got resolved. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter