iWild Casino - プレイヤーが賞金を受け取れずにいます。

Hello,i have 3 transaction pending

1x150,1x200,1x300

Casino should pay it in 24 hours but its still not payed,support agent told me to text to Kyc,but kyc don't answering me,i am trying to get information from them everyday,i am sending many email,and they just ignore me,support cannot answer even 1 question,they ask me to send email to KYC,but KYC never answer,i am very unhappy and stressful to wait my won,won unknown reason,casino don't respect customers at all!please help me to solve this sutuation!

Dear Singel24,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

My account is 2 times verified,i send them all documents!and they promise to make payouts in 24 hours,not depend of day,financial departament is working everyday,my withdrawal to skrill account,its not bank,so transfer can be completed in a seconds!they just try to pay slowly,so people can cancel deposit,and lost all the money,i know that kind of casinos!why normal casinos under the government licence don't have any problem with payments?they payout maximum in 1h!its 2023 now,there is many ways how to make automatical payouts,but still they wont do it,so this type of casino like that one,is not for people make fun and play in comfort,its only for make people stress and loose you money!can you imagine you come to real physical casino,and you won some 200-500 euro,and they told you"sorry you have to wait 1-7 days,because our cashier is too much busy now"its impossible,so noone will go to this casino!so iwild is really really unrespectful!by the way i was trying to contact KYC,for 1 week they haven't replied even for 1 email!you want i send you screenshot,that i send them around 20 emails!no respect,i don't know why you give them so good reputation!at least KYC should answer every people email,this is respect to.customers,not ignoring people!if you promise to pay out in 24 h,you should complete your promises,other way its cannot be named trustable caisno!

here,this is what they promise,all withdrawals gonna be payed after 24 h after request!i made first request almost 48h ago,so they are lying,and not completing their premises!by the way,i have same problems with other casinos of this company,for all of them!

you can see first 2 transactions is pending 48 h ,last one 24 h!its really awful

Thank you for your reply, Singel24. I would like to emphasize we always give the casino two full weeks to process each payment. I will keep this complaint open and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and I hope to hear good news regarding your withdrawal soon. Thank you in advance for your patience and please, keep me informed about any further developments.

Its very strange that you website give good reputation to this casino,trustpilot for example have very bad reputation about this casino,so almost 60h from first withdrawal is passed,and no payouts and no response from KYC,NOTHING!!!!!!

this is official information from his website!nothing is says about 2-3 days,there is clearly written,in 24 hours!24 hours!!!!!!!!!!!!!!!!!not 2 days not 3 days it 24 hours,which is already passed!people open account they trust them,but they are liers,and they don't complete their rules and conditions!

I ask you to urgently help me in this matter, since waiting gives extra time for the casino to come up with 1000 reasons not to pay out the money! Moreover, there is a reasonable reason to believe that the casino purposefully does not pay out the winnings, based on the fact that they are already violating their own rules on payment within 24 hours from the moment of application, I have all the screenshots with the date and time of the request for withdrawal, and if you do not help, I will contact more competent specialists in this matter!

they have crossed all time limits: the declared casinos have run out of 24 hours, 2-3 days have also already passed, although 2-3 days is an invention and an unreasonable excuse! I would say not a legitimate reason for not paying! deception of the player! please note that the method of the requested payment is the Skrill wallet, to which payments are received instantly! due to the obvious failure of the casino to fulfill its obligations, please intervene and help solve the problem!

So still nothing is payed!no response from KYC!support telling me that they don't have any time frames or they are not responsible for delays for any technical reason!and they told me that financial departament is very busy,so thats why thay cannot payout in 80h

3.05! 96 hours have passed since the request for withdrawal of funds, no payment or explanation why the payment was not made! The casino ignores my messages, sending only the same messages that you have to wait another 2-3 days, with whom it is connected and on what grounds it is not clear!

the support service responds with template phrases referring to the lack of information, asks to send questions to the financial department, the financial department categorically does not make any contact, no payment terms, no reasons for the delay, they cannot provide anything!

I want to inform you that 1 payment out of 3 was paid today, the other two are promised to be paid on 04.05 and 05.05!

Until the moment of full payment, please keep the complaint open!

Хочу проинформировать,что 1 платеж из 3 был выплачен сегодня,остальные два обещаны быть выплачены 04.05 и 05.05!

До момента полной выплаты прошу держать жалобу открытой!

All payments have been received! But the casino is irresponsible, with its own invented rules on the go, waiting for a payment of 650 euros a week, and even divided into 3 parts, it's very long and not pleasant, a lot of time and nerves have been lost! No more foot in this casino!

Все платежи получены!но казино безответственное,со своими на ходу выдуманными правилами,ждать выплату в 650 евро неделю,и еще разделенные на 3 части,это очень долго и не приятно,потеряно куча времени и нервов!в это казино больше ни ногой!

Dear Singel24,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru