iWild Casino - プレイヤーの引き出しが遅れています。

You claim to pay out 1200 per day, or at least that's how much one can request... but now I'm only getting 400 euros each time, and it takes you 2-3 days to process this. At this rate, I'll be waiting until Christmas for my payout 🙁. Please expedite the payouts as stated in the Terms and Conditions.

Other than that, I'm very satisfied with the casino! The customer service is also excellent!!

Sie sagen sie zahlen 1200 pro Tag aus bzw kan man soviel beantragen... jetzt krieg ich immer nur 400euro und für die brauchen sie teilweise 2-3 Tage.. so dauert das Auszahlen noch bis Weihnachten 🙁 bitte schnellere Auszahlung so wie es auch in der AGB steht.

Sonst sehr zufrieden mit dem Casino! Auch der Kundenservice ist top!!

Dear annahoppichler21,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve experienced with the payout process at the casino.

To assist us in investigating your case and working towards a resolution, could you please provide the following additional details:

• Withdrawal Requests: Could you specify the dates and amounts of your recent withdrawal requests?
• Communication Records: Can you forward any email or message communication you’ve had with the casino regarding the payout limits and processing times?
• Terms and Conditions: Do you have a copy or screenshot of the Terms and Conditions where it states the €1,200 per day payout policy?
• Processing Delays: Have you received any specific reasons from the casino for the reduced payout amounts and the processing delays?

You can forward any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I sent everything by email. Thank you

Ich habe per Mail alles gesendet. Danke

Please close has been resolved thanks

Bitte schliessen hat sich erledigt danke

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, annahoppichler21, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru