iWild Casino - プレイヤーの引き出しが遅れています。

I have a problem with 2 withdrawal requests for 3 days they are lying to me and the status of the requests is pending. I verified the profile immediately after that they only processed one withdrawal request. After that, I was left with 2 who have been lying to me for 4 days that they will process and so nothing happens.

please help

my casino email is [removed by casino.guru admin]

имам проблем с 2 заявки за теглене от 3 дена ме лъжат и статуса на заявките стои на пендинг. Верифицирах профила веднага след това ми обработиха само една заявка за теглене. След това останах 2 които от 4 дена само ме лъжат че ще обработят и така нищо не се случва.

моля за съдействие

мейла в казиното ми е [removed by casino.guru admin]

Dear Kalinkanev,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Kalinkanev,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.