iWild Casino - プレイヤーの賞金は没収されます。

Hello,

I played here and bought free spins for Sweet Bonanza for €4,000, and won approximately €40,000.

I wanted to withdraw it, but the next day I checked and everything was canceled. There was no money left in the account.

The casino claims it was a bonus, but no bonus was active.

It would be great if the player's winnings could be given. Or let's find a solution together.

Regards,

Hallo

Ich habe hier gespielt und dann hab ich bei sweet bonanza um 4000€ freispiele gekauft und ca 40000€ gewonnen

Wollte es auszahlen und am nächsten Tag schaute ich und es wurde alles storniert kein Geld mehr auf dem Account

Casino sagt es war bonus es war aber kein bonus aktiv

Dem Spieler sein gewonnenes Geld zu geben wär toll. Oder gemeinsam eine Lösung finden

Grüße

Dear aquayurgort,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with iWild Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do you have access to your account?
• Could you please share screenshots of your recent deposits, found in your deposit history in the player's profile?
• Could you please share screenshots of your recent bonuses as well?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.