iWild Casino - プレーヤーの預金は、彼のアカウントに入金されたことはありません。

Hello Casino Guru team,

Etc. I deposited €50 in this casino today, but these were not booked on my player account. Now I had to find out that my history says: decline. I get no information from support where my money is. I should contact my bank .The money is out of my account so it must be somewhere.Please help me

Hallo Team von Casino Guru,

uzw habe ich in diesem Casino heute 50€ eingezahlt diese wurden aber nicht auf meinem Spielerkonto gebucht.Nun musste ich feststellen,das in meiner Historie steht:Rückgang.Vom Support bekomme ich keine Aussage wo mein Geld ist.Ich soll mich an meine Bank wenden.Das Geld ist von meinem Konto runter also muss es ja irgendwo sein.Helft mir bitte

Dear Sandor,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Hello Kristina,

I have already contacted the payment service provider. The problem is definitely being processed

Hallo Kristina,

habe mich schon an den Zahlungsdienstleister gewendet.Es ist auf jedenfall in Bearbeitung das Problem

Thank you for your reply, Sandor. Please, keep us informed about any further developments.

Dear Sandor,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.