iWild Casino DE - プレイヤーの出金が遅れている。

Hello,

I have been waiting for my payout for more than 7 days now. The payout hasn't even been processed and is still marked as Pending.

It's really cheeky to keep customers waiting for so long. This was the last time I have played there.

Payout requested on 22.07.2023

I just want my money already.

Hallo,

ich warte nun mehr 7 Tage auf meine Auszahlung. Die Auszahlung ist nicht mal bearbeitet worden und steht auf Pending.

es ist richtig frech den Kunden so lange warten zu lassen. Für mich war es das letzte mal das ich dort gespielt habe.

Auszahlung beantragt am 22.07.2023

ich möchte endlich mein Geld haben.

Dear Tazo1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Nothing happened again today. Why is it always delayed? It's a disaster that you only get copy-paste answers from support. I finally want my money.

Es ist heute wieder nichts passiert. Wieso verzögert es sich dort ständig. Es ist eine Katastrophe das man auch über den Support nur copy Paste Antworten erhält. Ich möchte mein Geld endlich haben.

Can be closed. money has come

Kann geschlossen werden. Geld ist gekommen

Dear Tazo1988,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru