iWild Casino - KYCの問題により、プレーヤーの引き出しが遅れています。

Dear Filler81,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that providing false personal data is absolutely prohibited in all online casinos. I would strongly recommend avoiding this kind of action in the future and making sure all the provided information is correct before starting playing.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you had the option to review the provided personal information during registration?
• Have you attempted to correct the information before you played with your funds?
• Is this the only inaccuracy in the provided personal information in your profile to your knowledge?
• Could you please share with me the communication between you and casino support regarding the issue? My email is tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Thank you very much, Filler81, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you Filler81 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask iWild Casino for their help in resolving this complaint. We would like to know how we can help resolve this issue with verification.

Thank you!

Hello Peter, I was suddenly able to withdraw the money... But there is still the problem with the date of birth, which unfortunately is still on 16.4 instead of 15.4...

Kind regards

Hallo Peter , Geld konnte ich jetzt plötzlich auszahlen lassen ... Bleibt allerdings noch das Problem mit dem Geburtsdatum das steht leider immer noch auf 16.4 statt 15.4 ...

Schöne Grüße

Dear Peter and Filler81,

On my part, I will contact the relevant department for information and get back to you with a solution to this situation. Thank you for your patience.

Best regards,

iwildcasino representative.

Dear Peter and Filler81,

Thank you for your patience and waiting. We are pleased to inform you that your verification process is now complete. Please note that your date of birth will remain unchanged in the data visible to you, but all necessary information has been carefully recorded in our internal system. If you have any additional questions or require clarification, please contact us - we are always ready to help.

Best regards,

iwildcasino representative.

Thank you for the update iWild Casino representative.

Dear Filler81, let us know if this resolves your issue or if you require any further assistance. Thank you in advance!

Thank you very much

Herzlichen Dank

Dear Filler81, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.

Everything went well! Payments have been made and received and verified status is also current

Thanks !

Alles gut hat alles gepasst ! Auszahlungen sind getätigt und erhalten und verifiziert Status ist auch aktuell

Danke !

Dear Filler81,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Peter