IZZI Casino - プレーヤーはデポジットに対して過剰請求されました。

Hi I have made an account at Izzy casino and made 3 deposits, 2 at $50 and 1 at $25 . They have taken 2 payments at $80 and 1 at $40. So claiming an extra $75 from my bank account which wasn’t part of the deposit proccess and they have claimed it to be a commission from the payment provider for services provided. This is not right what can I do ? Thank you

Dear onbutnotofthisearth,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Izzi Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please advise if you asked the casino to refund the extra deposit fee, and what the casino replied? Did the casino identify precisely the party charging you for the deposit?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear onbutnotofthisearth,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.