Jackpot Capital Casino - 賞金の出金が遅延しています。

I have Submitted all needed documents on 14th August ,I emailed them some of the documents twice since they ask,and today they emailed again for a proper high resolution id photo..they are keeping dragging the time...the same documents I updated to another casino and they approved it after 9 days..

Dear Sarra90,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Sorry disputed amount is USD 180,yes it's 14 day already

Dear Sarra90,

Have you received your withdrawal from the casino yet?

Hi Kristina..no I haven't received,and I don't know my verification status they never update

I had emailed them documents needed for verification but till now they still review it

Thank you for your reply, Sarra90. Could you please advise which documents have you provided so far? Would you be so kind as to forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

I'm verified and done withdrawal today and is on process..once the payment is in my account I will inform tq casino guru

I am happy to hear that your account has finally been verified. I will keep this complaint opened until your confirmation regarding successful withdrawal. Please let me know as soon as you receive the payment.

I have received my payout from JACKPOTCAPITAL.EU..THANKS ALL

I have received my payout today from JACKPOT CAPITAL.EU..THANKS MUCH APPRECIATED..I attach the payout email as proof,THANKS TO CASINO GURU FOR OPEN THIS CASE

Awesome news, Sarra90. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.