Jackpot Cash Casino - プレイヤーはボーナスから賞金を引き出すことができませんでした。

I found the bonus code on the website under free bonuses for jackpot cash.. I played through the pay through amount and win.. Now that I want towithdrw the funds they advise that I am not eligible to withdraw as I played several consecutive bonuses. In the first place why did the casino allow me to claim the bonus if they knew it is consecutive.I want to make a deposit and they say I still won't be eligible. All my time and effort that I put in to play through the requirements was a waste and I think it's not feat to our players. 

Dear Mercia,

Thank you for submitting your complaint through our website. I am so sorry to hear about your unpleasant experience. Could you please forward your communication with the casino to me, so that I can fully understand this issue?

I carefully checked the bonus terms on their website . You stated in your complaint that you played several consecutive bonuses, which could lead to a breach of their terms:

"These promotions cannot be used in conjunction with any other Jackpot Cash casino Promotion"

Unfortunately, I have to say that if the casino shares all the relevant information on its website, there is not much I can do for you in this matter. Please acknowledge that breaching the terms led to confiscating the bonus winnings and it is an irreversible process.

Best regards, Satrio

Dear Mercia,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.