Jackpot Jill Casino - カジノはプレーヤーに課金しようとしました。

Something is wrong with the casino my bank has informed me that several attempt on there end to withdraw money from my account without my knowledge.

As someone has cloned my card and now they have completely blocked them

Hello Misseey,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Jackpot Jill Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How long have you been playing in the casino? How do you know that this exact casino tried to charge your account? Did you contact the casino with this issue?

Looking forward to your answer.

Regards,

Nick

Yes the bank has confirmed it

Good thing is I have cancelled the card

I contacted casino they wanted more account details which the bank has informed not to give them and yes I am verified with them

I also get several payment not received emails when im not even logged in or even attempted to deposit

Hello Misseey,

As you did not provide the requested information to the casino, I doubt they are able to do anything with your case. I would probably recommend to resolve it directly with your payment provider.

Do you have any remaining balance on your casino account or any pending withdrawal?

Dear Misseey,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.