Jackpot Jill Casino - プレイヤーが技術的な問題を経験しています。

This casino glitches and won't stop spins when it does its taken extra money

It also crashes during bonus rounds and won't go back on for weeks

All on booongo games

U have screenshots and video proof

Dear Cassandra,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Would you be so kind and forward me the video recording?

Have you tried contacting the casino regarding this problem? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru.

Looking forward to hearing from you.

Best regards,

Kristina

I have mentioned it over and over again, in regards to game crashing during the bonus round I always get clear your history, clear your cache then we'll contact the game provider and then I never hear back.

If regards to the game spinning and then taking extra money its always the same response saying its not possible.

Thank you for your video recordings, cvthomps. I apologize, but after reviewing them we have come to a conclusion that it is close to impossible to prove that this is the casino's issue and not by, for example, a weak internet connection, or device you use to play. I am afraid that there is not much more we can do for you in this case. Please, let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint. Thank you for understanding.

Additionally, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way. Even when an error occurs during the session, the result of each bet is always recorded by the game provider.

Hello,

I get you can't do anything but im really annoyed by it

Firstly the games crashing during bonus say internal error contact support, it's been over a week since I've been able to access 2 of the games.

The spinning then taking extra money issue there's no way that's an internet connection issue. Firstly it's happening on 3 different devices with 4 different internet connections, I play the exact same games on king billy and its never happened not once.......

I apologize, cvthomps, but this truly isn't something we could help you with. I can only recommend you play in another casino that would work for you without any problems.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.