JackpotGuru Casino - プレイヤーに不明な問題が発生しています。

Good morning, I would like to know how to receive the money. Thanks in advance thank you

Bom dia gostaria de saber como receber o dinheiro . Desde já agradeço obrigado

Dear vinhoverde,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with JackpotGuru Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Good morning, I played this game and this prize value appeared. I would like to know if I am entitled to receive this amount. I also have other amounts won but I haven't complained yet

Bom dia, eu joguei esse jogo e apareceu esse valor de prémio. Gostaria de saber se tenho direito a receber esse valor. Também tenho outros valores ganhos mas ainda não reclamei

Hello vinhoverde,

Could you please forward the screenshots to nikolas.b@casino.guru as their format here is very small and barely readable.

I would like to ask you again to forward them to the above mentioned e-mail address as their format here is very small.

Dear vinhoverde,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I have already sent photos to the above mentioned email

Bom dia já mandei fotos para o email acima mencionado

Hello vinhoverde,

Please note that our website is not a casino so you can't deposit or withdrawal and the game you played is a demo version.

The complaint will be now closed for the above explained reason.