Jet Casino - プレーヤーは技術的な問題に遭遇し、資金が失われます。

Dear Casino Guru,

Please I ask your help to resolve an unpleasant episode. Today I deposited 89,000 rubles and started playing immersive roulette at Jet casino, closing 2 sessions with a balance of 153,000 rubles, (64,000 win). Strangely, the phone screen froze and after about 4 minutes the sum of 109,500 rubles reappeared, (43,500 rubles disappeared from the gaming account). I was just in time to take a photo of the phone's screen, it freezes again and everything is gone, all money disappear!

I immediately contacted the VIP manager Margaret, who reported the case to the provider. Meanwhile, these less than honest people robbed me and swindled me out of 153,000 rubles.

How to prove it I attach the photo of the screenshot and I invite the players to pay attention to this Jet casino because they are people with a black soul, they cheat and damage people in order to profit illicitly.

Absolute shame!

Dear giovarossi,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

Hi Veronica, from that moment on I stopped playing on Casino Jet forever. I clearly understood that it is a very well organized scam and any evidence or discussion is like talking to casinos.

Unfortunately these individuals have the knife on the side of the handle and the player is not protected.

I was very naive to deposit the funds and believe in the authenticity of the Jet casino site.

Ciao Veronica, da quel momento ho smesso di giocare per sempre su Casino Jet. Ho capito chiaramente che si tratta di una truffa molto ben organizzata e qualsiasi prova o discussione e' come parlare con gli casino.

Purtroppo questi individui hanno il coltello dal lato del manico e il giocatore non e' tutelato.

Sono stato molto ingenuo a depositare i fondi e credere nella genuinita' del sito casino Jet.

Please send me your gaming history of Immersive Roulette to veronika.l@casino.guru. Alternatively, you may post the screenshots here.

As per your request I will send the chronology. They are certified thieves, this is the truth! Honestly speaking, I have resigned myself and I hate that Bandai of dishonest subjects who get rich on the skin of naive players.

Come da vostra richiesta invio la cronologia. Sono dei ladroni patentati questa e' la rralta'! Sinceramente parlando mi sono rassegnato e odio quella Bandai di soggetti disonesti che si arricchiscono sulla pelle dei giocatori ingenuo.

Thank you for the screenshot. However, in the gaming history you sent us, there is no evidence of any win. I apologize but if there is no recorded win, we can't proceed with the case and confront the casino.

Due to this reason, your complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.