Jet Casino - 決済が遅延しているとのクレームがあります。

Good Morning,

I've been trying for two days to withdraw an amount of

BRL 1200.00 from my Jet Casino account more to no avail.

I've tried numerous ways to withdraw by PIX and Bank Account but always as cancelled.

07/28/22

・ Loaded "ID card" and "ID card + selfie photo".

・ The identity verification document submitted was approved and I requested a withdrawal.

・ Withdrawal has been canceled

7/29/22

・ Re-attempt to withdraw and withdraw has been cancelled.

・ When I contacted support, I received the following responses.

・ "The balance you are about to withdraw is treated as a bonus"

・ "Withdrawal funds can only be made after making a deposit equal to the bonus amount in your account by submitting the withdrawal request and after wagering this deposit three times.

I read the terms of withdrawals and bonus withdrawals on the site in advance, but I couldn't find any of these rules.

It strikes me as a trap that casinos are getting unreasonable conditions for late withdrawals because they are reluctant to withdraw large amounts of money.

I hope this matter is resolved (withdrawal performance).

Bom dia,

estou tentando a dois dias fazer a retirada de um montante de

R$ 1200.00 da minha conta do Jet Cassino mais sem sucesso.

Já tentei inúmeras formas de saque por PIX e Conta bancária mais sempre da como cancelado.

28/07/22

・ Carreguei "carteira de identidade" e "carteira de identidade + foto selfie".

・ O documento de verificação de identidade enviado foi aprovado e solicitei uma retirada.

・ A retirada foi cancelada

29/07/22

・ Nova tentativa de retirada e retirada foi cancelada.

・ Quando entrei em contato com o suporte, recebi as seguintes respostas.

・ "O saldo que você está prestes a sacar é tratado como um bônus"

・ "Só é possível sacar os fundos depois de fazer um depósito igual ao valor do bônus em sua conta ao enviar a solicitação de saque e depois de apostar esse depósito três vezes.

Eu li os termos de saques e saques de bônus no site com antecedência, mas não consegui encontrar nenhuma dessas regras.

Parece-me uma armadilha que os cassinos estejam recebendo condições não razoáveis para saques tardios porque estão relutantes em sacar grandes quantias de dinheiro.

Espero que este assunto seja resolvido (realização de retirada).

Dear Ronanhrs,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ronanhrs,

Have you received your withdrawal from the casino yet?

Dear Ronanhrs,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.