Jetbull Casino - プレイヤーの撤退は遅れています。

I made a charge deposit of 100 reais (similar to 20 euros), and I am requesting a withdrawal of 790 reais (similar to 95 euros). The casino informs the maximum period for approval and payment is 24 hours. My requested method is PIX, an instant payment method in Brazil. They didn't pay on time and I still haven't received the payment. According to them, this is happening due to a problem with the payment server. But that's not my problem, and I need to receive my withdrawal as soon as possible.

Dear vinicius1710,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Before we move forward, could you please clarify when exactly you requested this withdrawal?

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina. Thanks for your help.

I requested my withdraw on 13-06-2022. Here, the main problem is that the Casino always talked to me via chat that their withdraws are paid in 24 hours.

Now, when I ask them where is my money, they are saying that they are having problems with payment provider, and they dont know if this will be solved in one day or one month, for example. And that I need to wait the time they want for the payment provider give an answer.,

Thank you for your reply, vinicius1710. Please note that we always give the casino two full weeks to process each payment. I will keep this complaint opened and if there’s no development by the end of this time frame, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear vinicius1710,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.