Johnny Kash Casino - プレイヤーが自分のアカウントにアクセスするのに苦労しています。

I have won over $1200 and I went to withdraw it even after providing all my ID documents the website suddenly started to show the web page as in the screenshot provided. I think they block you out when you win too much and then leave you on a loading page and your account becomes locked. I have tried to contact support with no response. I would highly advise against this site until they can explain what is genuinely going on. I'll update whether I receive my winnings within the next 5 business days.

Dear Vick,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have tried to access the casino website with Australian VPN, open an account and didn’t experience the same difficulties. Since you have filed this complaint 2 days ago, could you please advise if the issue is persisting? Looking forward to hearing from you.

Best regards,

Petronela

Hi Petronela,

This issue has been resolved. I had sent an email outlining my experience and was asked to refresh my browser cache. Instead I just waited about a hour or two and then retried and it worked fine.

I don't know what the cause was but it is working fine now, I was just worried because the loading image kept spinning with no changes but when I had logged on using my phone (which had a different IP address, it worked fine).

Thanks,

Vick

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Vick for your confirmation and for sharing your experience. Please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.