The player from Australia has deposited funds in to her account in several transactions. Unfortunately, double amounts were taken from the bank account without the player’s consent. We rejected the complaint because the player didn't respond to our messages and questions.
I have emailed phoned and used online no one replies or it magically gets cut off every time I have had many shadow withdrawals on my account which now has left me 387 in debit they are taking the money out of my account twice the bank has found up to 899 dollars worth
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how long was this problem continuing? When did you notice that double amounts were credited to your casino account? Have you played deposited funds or they stayed in your casino account untouched? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.