Johnny Kash Casino - プレイヤーはお金を引き出すのに苦労しています。

hi, I am waiting for a large withdrawal and have submitted copy of my driver licence, bank card and utility bill and now I go to log on and it says they have closed? I am wondering how I now go about getting my money from them as it is a large amount. I have tried calling the phone number and no one picks up.

thanks.

Dear Stuart ,

Thank you for submitting a complaint to us. I'm sorry to hear about your issue. Please note, that we are currently experiencing more complaints with the same issue. Players from Australia are struggling to access the casino site. The casino claims that they are monitoring the issue. In most cases the players are able to login after a while. Did you receive any information from the casino about your verification or withdrawal request? Please forward us any relevant conversation to nikolas.b@casino.guru

Best regards,

Nick

I had in the transaction tab on the site "SUCCESS" written next to the withdrawal so thought everything was ok. The last time I check the utility bill had been verified and was just waiting on the ID and bank card to be verified.

but no I didn’t get to talk to anyone as the number I found for them online didn’t pick up when I called multiple times. I have emailed them but have not received any response.

thanks nick

Dear Stuart,

If the withdrawal status was successful I believe it's only a matter of time before it arrives on your account. Please note that the verification and withdrawal process may take up to 14 working days. I'll extend the timer by 7 days and if you still won't receive your winnings in the given time we will intervene.

Best regards,

Nick

Ok thank you for that I will keep updated. Was just a little worried because when I logged on to check this is the screen that popped up on my phone.

We are currently receiving more complaints with the same issue but we actually don't have any information from the casino so we don't know it it's a permanent status or not. We will get back to you as soon as we gather more information.

Best regards,

Nick

Dear Stuart,

Is there any update regarding your case? Did you receive your winnings?

Dear Stuart,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

Best regards,

Nick

We are now rejecting the complaint as the player is non-responsive.