Joka Room Casino - プレイヤーがアカウントを確認するのに苦労しています。

Well i first won $1800 so i went through the verification process and it has taken about 5 weeks just for them to keep knocking me back and not giving me my money. It has taken them forever to go through the process and verify i spoke to about 30 different staff members and uploaded my documents about 15 different times and it is meant to take up to 48hrs its been 5 weeks and still no. Then to make it completely impossible I tried to log on tonight and the site is coming back say the casino has closed their doors for good. Im like wtf. No warning no notice nothing and they have over 460 of my money. What can i do?

Dear Kylie,

Thank you for submitting your complaint. I'm really sorry to hear about your problem. We are receiving many complaints with the same issue. As far as we know you will be still able to withdraw your winnings through their support. We experienced the same issue with their sister casino, and later we found out they are only re-branding - different site/name - but your account should be still available there. I would recommend you to wait a few days to see how the current situation escalates. Let us know if there will be any update regarding the case.

Best regards,

Nick

Dear Kylie,

We haven't receive any answer from you. Please note, if you will fail to respond to us within the next 7 days, your complaint will be rejected.

We are now rejecting this complaint as the player did not respond to us.