Joka Room Casino - プレイヤーの賞金は没収されました。

I won around $50 from my 10 spin deposit bonus. I was able to get up a few hundred from that win. I was then had to play through almost $4000 Which I managed to do. I then collected $500 which was approved for collection. I had already made several successful collects by this time & had never had a problem before. This time however no funds arrived in my account. After sending several emails, I finally received a response saying that no funds were missing and they considered the matter closed!!! After a few more emails they then closed my account with the matter still unresolved. 🤬🤬🤬

Dear John,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which particular bonus you have activated? Please send me its name or a specific link. I would like to check bonus terms and conditions. Do I understand it correctly that your winnings of $500 have been voided? Did you receive any explanation from the casino? Please forward any relevant communication to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

PS: Lastly, as I understood from another complaint that you have filed, your account was closed as per your request, is that true?

Dear John,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.