Joka Room Casino - プレイヤーは新しいゲームに関連する技術的な不具合を経験しています。

I've been a consistent depositer for 6months now.. Never had a issue, but in

The last 24 hours they have added 20 or so new games,

Ever since I tried playing them my account keeps glitching on spins, signs me out or keeps pressing spin when I never pushed the button, makes me reload.. I've deposited $250 in the last 12 hours, lost it all and it was a struggle to play.

I sent them this msg amung others, and they cannot or will not help me with an answer and won't refund anything onto my account..

to jokaservice@jokaroom.com

29 minutes agoDetails

Hi I've made a whole lot of deposits and the games log me out in the middle of playing without notice but still takes my funds I've spent most of the time with online chat they give me 10 here an there an say my account is fine but I don't think they really look as I've made over 130 in deposits an won nothing all the new games keep spinning on there own or it will say Internet running slow I've spoken to my Internet company and they said the Internet is running fine its on your end I've deleted cache and reset my pH I've tryd on my laptop and same problem if u take the time to look at my account I deposit a fair bit never withdrawn for the last week nothing but dramas trying to play games I've asked on line support to fix it they say they did and they are sorry an try give me 10 dollars but no point if it doesn't work if possible I want my account looked into and a decent bonus as I say I'm deserving for the amount I've deposited and been completely robbed please help me get my account fixed u till then I'm not depositing a cent regrettably

Sent on the go with Vodafone

And now they have closed my account

What can I do????

Dear Salvatore,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation, but, before we do that, please could you forward any supporting evidence to petronela.k@casino.guru? Any screenshots or game history would be very helpful to support our case. Furthermore, could you please advise if any funds are being held by the casino? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I have emails from them as I asked them about it and they admit to closing my account and told me I was accusing them of stealing money off them.. I can send you those? Once the end the chat it disappears and because I have no access to my account I can't get any game history either 😑😑😑😑

I understand Salvatore. Please forward those email to me. Thank you very much in advance.

Dear Salvatore,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.