Joka Room Casino - プレーヤーのカスタマーサポートに関する不満。

There’s no customer support what so ever.  They are Fucken joke.  Disgusting. waiting forever for online chat.  once through only to wait again.  

Dear Duc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you specify if there are any funds being held by the casino? Why you have been trying to contact the casino? Was your account blocked or it’s still accessible? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Duc,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.