Joka Room Casino - プレーヤーのカスタマーサポートに関する不満。

Absoltely ridiculous customer service from JokaRoom. I was waiting over an hour to make one $50 deposit and it would not load. I then went to live chat and waited another 10 minutes to speak to 'Tori' who said she would look at my account and only be a few minutes, she took half an hour to reply to all my messages and all she said was log out and in again which i had tried multiple times, once i told her that well...... of course i am still waiting to hear back from her and this sin't the first time i've experienced this issue. the worst customer service i have ever experienced and the wait times for everything is out of this world. Terrible, terrible, terrible.

Dear Jake,

Thank you for submitting a complaint. I'm sorry to hear about your issue. However, we are not able to build a case based on your given information. Can you advise if you have received your deposit? I'm not really sure in what else could we help you in this case. Please let us know if there's anything.

Best regards,

Nick

Hi Nick,

nah all good mate I was trying to send the complaint directly to Jokaroom but couldn’t figure out how, obviously this wasn’t the right way

Dear Jake,

Thank you anyway for using our support. Please do not hesitate to contact us if you will come across any trouble in the future. I'll now reject your complaint.

Best regards,

Nick

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