Joker8 Casino - プレイヤーの出金はキャンセルされ、アカウントにログインできなくなります。

Hello, good morning. I've been trying to withdraw 220 euros for more than two weeks now. My withdrawal keeps getting cancelled. I brought up this issue on the chat and they proposed a manual withdrawal. I tried contacting the chat today without any success. They tell me to log into my account and start everything all over again. But I can't even log into my account.

Olá bom dia há mais de duas semanas que estou a tentar levantar 220 euros. Sempre levantamento cancelado. Expus essa situação no chat propuseram um saque manual. Hoje contatei o chat sem sucesso. Dizem para entrar na conta e começar tudo de novo. Nem na conta consigo entrar.

Dear Car80,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully?
• Which games you’ve been playing (live casino games, slots, or sports betting)?
• Were your winnings accumulated with or without an active bonus, please?

If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Additional comments from the player:

Hello good morning... Withdrawal resolved thank you, Specific casino : joker8.com

Additional comments from the player:

Olá bom dia... Levantamento resolvido obrigado, Specific casino : joker8.com

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Car80, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru