Jokerino Casino - プレイヤーの撤退が遅れています。

Hi there,

I made a payment of € 2000 on February 19, 2020!

My account is verified

The money never arrived and I still have another € 4000 in my casino account and cannot pay it out!

The chat cannot help me and my emails are not answered !!!

Hallo,

Ich habe am 19.02.2020 eine Auszahlung von 2000€ vorgenommen ! 

Mein Konto ist verifiziert 

Das Geld ist nie angekommen und ich habe noch weitere 4000€ am CasinoKonto und kann sie nicht auszahlen ! 

Der Chat kann mir nicht helfen , und meine Emails werden nicht beantwortet !!!

Dear Stephan,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, please could you confirm that this was your first attempt for a withdrawal? Have you received any confirmation from the casino regarding successful KYC verification? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, the confirmation that the account is verified, I only found in the chat! Nothing came by email

Yes, it's the first payout

Thank you

Hallo , die Bestärigung das das Konto verifiziert ist habe ich nur im Chat erfahren ! Per Email ist nichts gekommen

Ja es ist die erste Auszahlung

Danke

Thank you very much Stephan for providing all the necessary information. I will transfer now your complaint to my colleague Kristína who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Stephan,

I contacted the casino regarding this issue, so hopefully we will receive some statement soon. I will let you know! 

Did you try to ask the casino about this poblem? Please, keep me updated if the casino gives you any explanation in the meantime.

Thank you for being patient.

Thank you for the effort...

Yes I sent an email several times and also tried to talk to the chat on the homepage! No reaction

Chat doesn't help with withdrawals

Thank you

Danke für die Mühe...

Ja habe mehrmals eine Email gesendet und auch versucht mit dem Chat auf der Homepage zu reden ! Keine Reaktion 

Chat hilft nicht weiter bei Auszahlungen

Danke

Hello Stephan,

So far no response! We are extending the timer by 7 days. I am sorry, but if the casino fails to respond in the set time frame, we will be forced to close the complaint as ‘unresolved’.

Hello Stephan,

I am really sorry, but I haven't received any response from the casino for the past 2 weeks, therefore we aren't able to continue resolving this complaint. I am forced to close it as 'unresolved'.

I apologize I couln't help. I hope you won't come across a problem like this in the future.