Jokerino Casino - プレイヤーの撤退が遅れています。

hello i make a withdraw 10 days ago but i dont get the money when i ask live chat the can not look at withdraws and i should wait for a email... and i should write a email to info@jokerino.com but they never answer

Dear atti38,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

In the meantime, could you please confirm that you passed the KYC verification?

Looking forward to hearing from you.

Best regards,

Kristina

hello its now 14 days still dont get my withdraw 🙁

yes my account is already verified

atti38, thank you for your reply. Has the casino already responded to your email? Is there any communication between you and the casino that you could forward me? If yes, please send it all to my email address kristina.s@casino.guru. 

hello 3.11 i make my first withdraw of 2k on 4.11 second withdraw 2k and 5.11 last withdraw of 1k because max withdraw a day is 2k and on 9.11 they withdraw 1k my third withdraw i dont now why i already write them more than 20emails but they only write one time back and they say your withdraw you will get shortly but its now 2 weeks and still dont get they dont write back on email and the chat dont know about withdraws they only say i should wait for a email from the finance apartment but i dont get a email

Thank you very much atti38 for your cooperation so far. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

yesterday i get a email from jonerino that i get my withdraw 2k this week and 2k next week thank you 🙂

Hello Atti.

I absolutely appreciate that you shared your experiences with the Casino Guru team.

Please, could you inform us when you receive all the payments? I am extending the timer by 7 days.

Hello Atti.

Please, is there any new info?

no still waiting for my withdraw

they are not answer to my emails.... 🙁

We will now try to get in touch with the casino.

hello they write me today that they accepted my withdraw i think i will ger it monday or tuesday thank you 🙂

Hello Atti38.

Glad to hear about that, have you received the amount?

yes i get it thank you so much 🙂

Dear Atti.

I am glad to hear that your issue got resolved. Thank you for using the Casino Guru complaint resolution centre. We will now mark it as 'resolved' in our system.

Please, do not hesitate to contact us in the future.

Best regards, Jozef

Casino.Guru