Jokerino Casino - プレイヤーの撤退が遅れています。

Hi there

I won € 4000 at jokerino on December 31, 2020.

To withdraw the money, I had to verify my account. So I sent in all the required documents. Since that day, Kamm has not answered any more and the live chat support only puts me off every time that I will probably receive an email soon. But nothing comes of it.

Hallo

ich habe am 31.12.2020 bei jokerino 4000€ gewonnen.

Mund das Geld auszuzahlen musste ich mein Konto Verifizieren. Also habe ich alle geforderte Dokumente eingeschickt. Seit diesem Tag Kamm keine Antwort mehr und vom Live Chat Support werde ich jedesmal nur vertröstet das ich wohl bald eine e-Mail erhalte. Aber es kommt einfach nix.

Dear KingBBB,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if it were your first withdrawal in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it. Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear KingBBB,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.