Jokerino Casino - プレイヤーの撤退が遅れています。

good day I signed up as normal and deposited 20 euros I also won what I went to take off was just being processed. I sent my data identity card + account statement + picture of me and my bank card .... nothing has happened to this day the support always says the same "you have to be patient, someone will contact you" for as long as I feel fooled ... he can't help me. I've written and sent emails to info@jokerino.com more times. Nobody answers! I just want my payout! can someone help me....

guten tag habe mich ganz normal angemeldet und 20 euro eingezahlt habe auch was gewonnen bin auf abheben gegangen war halt in bearbeitung . Habe meine daten geschickt personalausweis + kontoauszug+ einbild von mir und meiner bankkarte.... es tut sich bis heute nichts der support sagt immer das gleiche " Sie müssen geduld haben da wird sich jemand bei Ihnen melden" solangsam fühle ich mich verarscht ...der kann mir niccht helfen habe mehr mal an info@jokerino.com emails gescchrieben und geschickt niemand meldet sich! Will einfach meine auszahlung! kann mir jemand helfen....

Dear fatihdimaria39,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please specify how many days ago was your withdrawal requested? Do I understand correctly that your payment is still pending inside the account without being processed? Have you completed the account verification successfully in the past?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear fatihdimaria39,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.