Joo Casino - プレイヤーのボーナスが認識されていません。

They advertise with a Bonus Wheel spin but don't provide it.. I'm 100000 percent certain that I entered it and applied it. Then they simply said that I didn't enter it... You already gamble away a ton of money there, and then you get cheated like that..

Werben mit Bonuswheel spin aber geben ihn nicht.. Ich bin 100000 Prozent sicher dass ich ihn eingegeben habe und applied habe.Wurde dann einfach gesagt ich hätte ihn nicht eingegeben...Man verspielt schon einen Haufen Geld dort und wird dann noch so verarscht..

Hello Cutzii,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Joo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you claim any bonuses in the past? Did the bonus mentioned by you required any deposit from you? When was the last time you spoke to the casino and what was it about?

Please keep in mind that bonuses are a good-will of the casino and they may refuse to give them to the player at any time.

Looking forward to your answer.

Regards,

Nick

Dear Cutzii,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.