Juice Bet Casino - プレイヤーの撤退が遅れています。

I requested $2500 on 15/2

After a week I complained and they said:

Thank you for reaching out.

Please be kindly advised that according to our updated payout approval timeframes, it takes up to 7 business days to get your request approved. As we can see, you submitted your payout request on 2/15 so it will be approved on Tuesday, 2/25

On the 26th, they said they would send $300.

As of today, 6/3, 3 weeks after payout request lodged, the transaction has still not been initiated on the blockchain.

They do not respond to emails.

They do not pay out weekly as stated on their site and yours.

They certainly do not pay out $2500 weekly.

This entire group of casinos does this every time and count on their customers reversing and losing their winnings, which I did aside from this last payout request.

Hello toxicfutures,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Juice Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Yes it's verified.

Real money.

I have sent emails on 3/3 3/4 and 7/3 - all unanswered.

The last email I received from them was the one shown in my original complaint.

Thank you

Thank you toxicfutures for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear toxicfutures, I've just reviewed your case and am sorry to hear about your struggles with withdrawal. I will try to help you by contacting the casino. We'll see what can be done once they reply.

Dear Juice Bet Casino, I'd like to invite you to join this conversation and help us resolve the player's complaint. Could you please share more information regarding the case? Please, confirm if the withdrawal of 300$ was processed from your side. What is the status of another withdrawal request?

I'm looking forward to hearing from you. If you have any supporting evidence, please send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear toxicfutures, I have tried to contact the casino but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Natalia