Juicy Stakes Casino - プレイヤーのアカウントは説明もなく閉鎖されました。

Apparently, they close accounts anytime they want without any explanation

Dear daveymac25,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Juicy Stakes Casino. The casinos are indeed eligible to close players' accounts at any time - however, if the player did not breach any Terms and Conditions, the casino should pay them out. That's why I will need more information regarding your problem.

How long have you been playing in the casino?

When was your account blocked?

Could you please confirm you passed the KYC verification?

Have you made any successful withdrawals from this casino in the past?

Also, I see that you provided us with some screenshots but they are very small and unreadable. Could you please forward the pictures in a higher resolution and quality to veronika.l@casino.guru? Thank you.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear daveymac25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.