Justbit Casino - プレーヤーは賭けが失敗したため返金を要求します。

This is the email that I have sent to the casino as a claim:

Urgent: Request for Refund Due to Unsatisfactory Experience

Dear VIP Manager,

My name is Bilal *****, and I am writing to you as a "customer" at justbit.io. I recently had an unfortunate experience on your platform, and I feel compelled to bring it to your attention.

Despite my initial excitement to engage in betting on your website, I encountered significant difficulties. Regrettably, I was unable to place any bets as intended. Furthermore, when seeking assistance, the response I received was far from satisfactory. Instead of resolving the issue, I was encouraged to deposit more money, leading me to believe that the platform might not operate transparently.

Considering these circumstances, I find myself questioning the legitimacy of the services provided by justbit.io. As a result, I would like to formally request a full refund of my deposit amounting to €250.

I believe in resolving matters amicably, and I sincerely hope we can find a solution without escalating this further. However, should my request not be addressed promptly and satisfactorily, I may be left with no choice but to initiate a chargeback request through my bank.

Your prompt attention to this matter is greatly appreciated, and I hope we can reach a resolution that ensures a positive experience for all parties involved.

Thank you for your understanding.

Best regards,

Bilal *****

Dear bnaj,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

Please note we advise against requesting a chargeback of your deposited funds. This practice might cause you issues in other online casinos in the future.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• Did the casino give you any justification for closing your account?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance in the casino with the help of a bonus? 
• What was your balance in the casino when your account was closed, and what issue have you encountered that the casino didn't resolve to your satisfaction?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear bnaj,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.