Justbit Casino - プレーヤーは違法なカジノ活動を主張しています。

The casino advertises to German players. It does not have a German license and one can play in it without a VPN. After asking them to delete your account, you are lured back with bonuses. Winnings are very very small in relation to losses. According to German law, it is an illegal online casino and you are constantly put off when there is a problem. I did not know that this casino is considered illegal in Germany. Therefore, it seems very untrustworthy to me. As soon as you file a complaint, you are just strung along.

Das Casino wirbt deutsche Spieler an. Es hat keine deutsche Lizenz und man kann ohne VPN in diesem Spielen. Nachdem man sie auffordert, seinen Account zu löschen, wird man mit Boni wieder gelockt. Gewinne sind in der Relation zu den Verlusten sehr sehr gering. Es ist nach deutschem Recht ein illegales online Casino und man wird stets hingehalten wenn es ein Problem gibt. Ich wusste nicht, dass dieses Casino in Deutschland als illegal gilt. Somit ist es für mich sehr unseriös. Sobald man sich beschwert wird man nur hingehalten.

Hello As_Eren,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Justbit Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

Could you please advise what the disputed amount of 4000€ represents in this complaint?

When have you opened your casino account in the casino? Could you please advise if you requested casino ceases its marketing communication with you? Is your casino account accessible to you? Is there any withdrawable balance on your casino account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

The €4000 is the amount I deposited and lost at this casino this month. Not knowing that this is an illegal casino, I insist on getting my deposits back. They were deceived and as mentioned before my account was never closed. The casino knew I was from Germany. Now my negative reviews on Trustpilot and also on this site will be deleted. I will take legal action if my money is not refunded.

Die 4000€ ist der Betrag den ich in diesem Monat in diesem Casino eingezahlt und verloren habe. Da ich nicht wusste, dass es sich hier um ein illegales Casino handelt bestehe ich darauf, meine Einzahlungen zurück zu erhalten. Man wurde getäuscht und wie schon erwähnt wurde mein Konto nie geschlossen. Das Casino wusste, dass ich aus Deutschland bin. Jetzt werden meine negativen Bewertungen auf Trustpilot und auch auf dieser Seite gelöscht. Ich werde, wenn mir mein Geld nicht erstattet wird, gerichtlich vorgehen.

Now the account is blocked but I'm being stalled with KYC checks saying I could get my refund afterwards. I have sent in all the documents and nothing comes. This is a big scam and highly criminal as is done here.

Jetzt ist das Konto gesperrt, aber ich werde hingehalten mit KYC Überprüfungen wonach ich angeblich im Anschluss meine Erstattung bekommen könnte. Ich habe alle Unterlagen eingeschickt und es kommt nichts. Das ist ein großer Betrug und hoch kriminell wie hier vorgegangen wird.

Dear As_Eren

I'd like to inform you that we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. In other words, if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well. 

Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).

Regarding the refund, could you please send me the communication from the casino where they promised you a refund? Post the information here or send me the correspondence between you and the casino to my email tomas@casino.guru

Dear As_Eren,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.