Justbit Casino - 選手の撤退が大幅に遅れています。

I made a withdrawal of money. It does not come to me. I waited more than 3 weeks! Then I canceled and made a new one. And then everything is the same. They do not write anything, they do not ask. They always write to wait 48-72 hours. And they write it when it has already passed and more than a week, and more than 2 weeks! I hope you will help me with this!

Dear juststavka789,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your withdrawal.

To assist you effectively, could you please provide additional information on the following points:

• Can you specify the exact dates when you made both the initial withdrawal and the subsequent one?
• Have you received any confirmation emails or messages from the casino regarding these withdrawal requests? If so, could you please share those communications with us?
• Could you provide details about the method you used for the withdrawal (e.g., bank transfer, e-wallet)?
• Have you contacted the casino's customer support team during these periods of waiting? If so, can you share any responses or explanations they provided?

Please forward any relevant communication or documents to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

No, I didn't receive anything from them! And today, when I filed a complaint, they blocked my account without any reason! Although I didn't violate anything!

Screenshot from the player:

Hi juststavka789,

• Could you please provide the exact dates when you made both the initial withdrawal and the subsequent one?
• Additionally, could you specify which games you have been playing (live casino games, slots, or sports betting)?
• Lastly, were your winnings accumulated with or without an active bonus?

Thank you.

Dear juststavka789,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.