プレイヤーのアカウントは閉鎖され、残高は没収されました。
おい、
親愛なるCasinoguruの代表者、私は虐待の標的になっているので、あなたに手紙を書いています.
PressEnter グループ カジノ (21.com、Ultracasino、Nitrocasino、Neonvegas、Justspin、Rapidcasino、Casinofest、Xlbet) をプレイしました。
14.3 に 1 通のメールですべてのゲーム アカウントが閉鎖されました。以下は、私が彼らから受け取ったメッセージです。メッセージには、私のゲーム アカウントに残っているすべての賞金とボーナスが没収されたと書かれています。しかし、私のゲームアカウントの残高のほとんどは、私自身の預金でした。そして彼らはすべてを奪った。 8 つのゲーム アカウントすべての残高は、合計で約 20,000 ユーロでした。これは莫大な量です。私の要求にもかかわらず、彼らは私のお金を返してくれず、この件についてコメントもしませんでした.そのカジノと通信しようとしても無駄です。私は今あなたに頼っています。あなたが私を助けてくれることを願っています。
おい、
ご承知のとおり、当社の利用規約に基づき、当社にはアカウントの取引情報を確認する権利があり、プレイヤーが違法なゲームに関与した疑いがある場合、アカウントを閉鎖して凍結し、ボーナスと賞金を没収する権利があります。違法/違反ゲームの結果として得られたもの。
最近の引き出し要求に続いて、私たちはあなたの情報を確認し、あなたが悪意を持って、私たちの利用規約に違反して私たちのサービスを利用したと疑う合理的な理由を見つけました.
条件 17 および 20 に従って、お客様のゲーム アカウントおよびその他のアカウントを閉鎖することを決定しました。お客様のアカウントに残っている賞金と、条件に違反して受け取ったボーナスを没収します。
よろしく、
21ドットコム
アンニ
Justspin カジノが私のアカウントを閉鎖したとき、私の残高は約 550 ユーロでした。この残高は自分の預金だけで、賞金はありませんでした!私は自分のお金と、このカジノでの毎日のフリースピンオファーと時折の入金オファーで遊んだ.彼らは加速する速度で個人預金のオファーを提供していました。これと高い出金手数料のせいで、私のゲームアカウントの残高はかなり大きくなりました。私には、彼らのキャンペーンは顧客に多額の預金をさせ、何の説明もなく口座を閉鎖させるための罠のように思えます。
2021 年に Justspin カジノでプレイを開始しました。ゲーム アカウントは確認されていません (情報を求められていません)。 Trusly でカジノに入金しました。
私は彼らのルールに従ってプレーしてきました。どうやってルールを破ったのか聞いても答えてくれないので、どこでルールを破ったのかわからない。しかし、あなたのサイトから、最近それらについて不平を言っているのは私だけではないことがわかります.
また、問題を eCOGRA に持ち込むために使用する "Operation Internal Complaints Reference" 番号も求めました。しかし、役に立たない。
これがすべてのカジノから 1 つのメッセージだけで報告されるのは、非常に失礼に思えます。彼らが私から奪った総額は莫大です!
助けていただければ幸いです。Casino とのコミュニケーションは、壁に向かって話しているようなものです。よろしくお願いいたします。
親切に、ナジャス
The player's account has been closed and the balance confiscated.
Hey,
Dear Casinoguru representative, I am writing to you because I have been the target of abuse.
I have played PressEnter Group Casinos (21.com, Ultracasino, Nitrocasino, Neonvegas, Justspin, Rapidcasino, Casinofest and Xlbet).
All my game accounts were closed with one email on 14.3. Below is the message I received from them. The message says that they confiscated all the winnings and bonuses left in my game account. However, most of the balances in my game accounts were my own deposited money. And they've taken everything. The balance of all eight of my game accounts was around 20,000 euros in total. Which is a huge amount. Despite my requests, they have not returned my money, nor have they commented on the matter. My attempts to communicate with that casino are to no avail. I am now turning to you and I hope you can help me.
Hey,
As I am sure you are aware, under our terms and conditions we have the right to review account transaction information and if we suspect that a player has engaged in illegal gaming, we have the right to close and freeze the account and confiscate bonuses and winnings obtained as a result of illegal/violating gaming.
Following your recent withdrawal requests, we have reviewed your information and have reasonable grounds to suspect that you have used our services in bad faith and in violation of our terms and conditions.
In accordance with terms 17 and 20, we have decided to close your gaming account and any other accounts you have with us, and we will confiscate any winnings remaining on your account and any bonuses you received in breach of our terms.
Regards,
21.com
Anni
My balance was around 550 euros when Justspin casino closed my account. This balance was only my own deposits, there were no winnings! I have played with my own money and the daily free spins offer and occasional deposit offers at this casino. They were offering personal deposit offers at an accelerating rate. Because of this and the high withdrawal fee, the balance of my game accounts has grown to a large size. To me, their campaign seems Mostly like a trap to get the customers to deposit a lot of money and then they close the account without any explanation.
I started playing at Justspin casino in 2021. The game account has not been confirmed (they haven't asked for the information). I have made my deposit to the casino with Trusly.
I have played by their rules. When I inquire about how I have broken their rules, they don't answer me, so I don't know where I have broken rules. But I see from your site that I'm not the only one complaining about them lately.
I have also asked them for an "Operation Internal Complaints Reference" number to use to take the matter to eCOGRA. But to no avail.
It seems terribly rude that all of this is reported from all the Casinos with only one message. The total amount they took from me is huge!
It would be a relief if you could help me, communicating with Casino is like talking to a wall. Thank you in advance for your help.
Kindly, Najas
The player's account has been closed and the balance confiscated.
Hey,
Dear Casinoguru representative, I am writing to you because I have been the target of abuse.
I have played PressEnter Group casinos (21.com, Ultracasino, Nitrocasino, Neonvegas, Justspin, Rapidcasino, Casinofest and Xlbet).
All my game accounts were closed with one email on 14.3. Below is the message I received from them. The message says that they confiscated all the winnings and bonuses left in my game account. However, most of the balances in my game accounts were my own deposited money. And they've taken everything. The balance of all eight of my game accounts was around 20,000 euros in total. Which is a huge amount. Despite my requests, they have not returned my money, nor have they commented on the matter. My attempts to communicate with that casino are to no avail. I am now turning to you and I hope you can help me.
Hei,
Kuten varmasti tiedät, meillä on ehtojemme mukaisesti oikeus tarkistaa tilitapahtumatiedot, ja jos epäilemme, että pelaaja on osallistunut sääntöjenvastaiseen pelaamiseen, meillä on oikeus sulkea ja jäädyttää tili sekä takavarikoida bonukset ja voitot, jotka on saatu sääntöjenvastaisen/rikkomuksellisen pelaamisen seurauksena.
Viimeaikaisten kotiutuspyyntöjesi jälkeen olemme tarkastaneet tietojasi ja meillä on perusteltu syy epäillä, että olet käyttänyt palveluitamme vilpillisessä mielessä ja ehtojemme vastaisesti.
Ehtojen 17 ja 20 mukaisesti olemme päättäneet sulkea pelitilisi ja kaikki muut tilisi, joita sinulla on meillä, ja takavarikoimme kaikki tilillesi jääneet voitot ja bonukset, jotka sait ehtojemme vastaisesti.
Ystävällisin terveisin,
21.com
Anni
My balance was around 550 euros when Justspin casino closed my account. This balance was only my own deposits, there were no winnings! I have played with my own money and the daily free spins offer and occasional deposit offers at this casino. They were offering personal deposit offers at an accelerating rate. Because of this and the high withdrawal fee, the balance of my game accounts has grown to a large size. To me, their campaign seems mostly like a trap to get the customers to deposit a lot of money and then they close the account without any explanation.
I started playing at Justspin casino in 2021. The game account has not been confirmed (they haven't asked for the information). I have made my deposit to the casino with Trusly.
I have played by their rules. When I inquire about how I have broken their rules, they don't answer me, so I don't know where I have broken rules. But I see from your site that I'm not the only one complaining about them lately.
I have also asked them for an "Operation Internal Complaints Reference" number to use to take the matter to eCOGRA. But to no avail.
It seems terribly rude that all of this is reported from all the casinos with only one message. The total amount they took from me is huge!
It would be a relief if you could help me, communicating with Casino is like talking to a wall. Thank you in advance for your help.
Kindly, Najas
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