KABOOMBET Casino - 選手の退会が遅れました。

Was told it takes 5 to 18 days to receive withdraw. It's been 26 days. They keep saying they will have an accounts manager contact me, no one has ever contacted me. I have repeatedly contacted them and get the same runaround.

Dear coppessjoshua,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that the withdrawal is still pending inside your account without being processed? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost a month is unusually long time.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

They said there is no problem on my end and all my paperwork is in order. I have been told multiple times that an account manager would get in touch with me. No one has ever contacted me from accounts. Their customer service reps forward my conversations to and email account as soon as I say the word withdraw. I think the whole site is a scam at this point.

They now have removed my withdraw from the pending list and put it on the payed list. I never received anything. And on top of that, what they claimed they paid me was $460. The withdraw was for $500. I contacted the site again and was told, again, they would have management look into it.

Thank you very much, coppessjoshua, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello coppessjoshua,

This is Tomas and from now on, I will be taking care of your complaint. I have reviewed your case and I would like to invite KABOOMBET Casino to join the conversation and participate in the resolution of this complaint.

Dear KABOOMBET Casino,

Can you please provide an update on the status of the player's withdrawal?

Best wishes,

Tomas

Meanwhile, coppessjoshua, if you have any updates regarding your withdrawals, please let us know.

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear coppessjoshua,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Tomas