Kansino Casino - プレイヤーはカジノの勝敗率に満足していません。

I have tried a lot of online casino's and they all have their flaws, moments of low win to loss ratio and absense of free games for a given period of time.

I have, of the many hours spent on both online and physical casino's though, never experienced a win to loss ratio this ridicolously bad as the ratio with Kansino.

All the spins were done with the lowest bet amount possible (0.10c), this means that I should have about 750 games AT THE LOWEST, this doesn't account for minimal cash-outs. In ALL these games I have NOT gotten a single free game. This is BY FAR the worst ratio I have encountered so far, even rigged games at a moving circus give a better win ratio.

I would like to request from you to make sure you let people know to stay FAR AWAY from this casino. It is better to throw your money in a bonfire, at least then you will have some warmth and light from the burned up bills.

As a side-note -- I never expected to win ANYTHING at ANY casino, I play purely for entertainment and the amount I deposit is money I consider lost. I do expect to actually be able to spend some time with the money I invest in my choice of recreation which is why I never deviate from the lowest bet amount on online casino's, even if I have won 1000.

I was pleasantly surprised to see the low bet requirements, it is too bad that this turned out to be a fraud.

Dear Baksteent,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Nick

Dear Baksteent,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.