Karamba Casino - プレイヤーの出金が遅れている。

Since 11/29/2022 I have been trying to withdraw money from this casino and they simply refuse the request without any explanation.

As soon as I collected the amount, I uploaded my document (CNH) to the platform, it was accepted and the account was verified. I made the withdrawal request that was pending for 48 hours, then changed status to "in process" and after 6 days it was simply refused. This has already happened twice. They never give an explanation, they never return by email as they promise in the chat!

I made another request (3 times), it has been processing for 4 days now.

Desde o dia 29/11/2022 tento realizar saque nesse cassino e eles simplesmente, recusam a solicitação sem nenhuma explicação.

Assim que fiz o levantamento do valor, já fiz uploud do meu documento (CNH) na plataformona, a mesma foi aceita e a conta foi verificada. Fiz a solicitação do saque que ficou pendente por 48h, em seguida alterou status para "em processamento" e após 6 dias simplesmente foi recusado. Isso já aconteceu por 2x. Nunca dão explicação, nunca retornam por e-mail como prometem no chat!

Fiz outra solicitação (3 vez), está em processamento já há 4 dias.

Dear geissymonteiro,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The issue is that the deadline stipulated by the casino is a maximum of 6 days. But when this period ends, they refuse the withdrawal (which according to them via chat had already been approved) and do not give any explanation as to the reason for the refusal!

A questão é que o prazo estipulado pelo cassino é de no máximo 6dias. Mas quando conclui esse período, eles recusam o saque (que segundo eles via chat já havia sido aprovado) e não dão nenhuma explicação sobre o motivo da recusa!

Good Morning!

They refused the serve again!

Bom dia!

Eles recusaram o saque novamente!

My account is verified, my document has been accepted. They refused the withdrawal again, which had already been in processing for 5 days!

And they don't give any explanation, they just ask to request again. It's a vicious cycle!

Minha conta está verificada, meu documento foi aceito. Recusaram o saque novamente que já estava há 5 dias em processamento!

E não dão nenhuma explicação, só pedem para solicitar novamente. É um ciclo vicioso!

Coming back to report that they finally made the payment.

yesterday in contact with chat I informed that I would report the casino, and for the first time, they extended the conversation until the issue was resolved!

Thank you so much to those of you who were willing to help me!

Voltando para informar, que finalmente, realizaram o pagamento.

ontem em contato com chat informei que iria denunciar o cassino, e pela primeira vez, estenderam a conversa até resolver a questão!

Muito obrigada a vocês que de dispuseram a me ajudar!

Dear geissymonteiro,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru