Karamba Casino - プレイヤーの撤退が遅れています。

Signed up deposited real money , company matched it - I won 11000 initially but then had to wager a certain amount of this to " complete bonus" - I then requested a withdrawal, I submitted all my docs when I joined so that I didn't get asked this after the withdrawal request .

I was told it would take up to 48 hours to process it , since then its been excuse after excuse and very vague explanations from the on line chat operatives. Its now been 96 hours !!! I'm low being told my withdrawal application is being reviewed by the company's " responsible gambling " team - yet I can still deposit which goes through instantly. Please help speed this withdrawal up as they seem to be stalling - if its the amount being so large I will take it in 2 payments - I just want what I won fair and square

Dear Paul,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding,

Best regards,

Kristina

OK Kristina, thanks for the heads up - its just I've read reviews on trust pilot and the company seem to be serial offenders for delaying or denying withdrawals.

Hello Paul,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re forced to reject this case because the player hasn’t stopped responding to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.