Karamba Casino - プレイヤーの預金に問題が発生しています。

I deposited there 3 days ago. So far written with 7 different support and before I got a resolving answer I was automatically logged out! This is not about the amount of money. This is a very obvious mess! I am not offered free spins or anything like that!

Ich habe vor 3 Tagen dort eingezahlt. Bis jetzt mit 7 verschiedenen Support geschrieben und bevor ich eine lösende Antwort bekam wurde ich automatisch ausgeloggt! Es geht hier nicht um die Höhe des Geldes. Es geht hier um ganz sichtliche Verarschung! Weder werden mir dafür Freispiele oder ähnliches angeboten!

Dear Saskia,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly, that the money was credited to your casino account, but you cannot play with it? Could you provide more details about your issue, please?

Also, please forward any relevant communication between you and the casino to kristina.s@casino.guru

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

Dear Saskia,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.