Karamba Casino - 選手の退会が遅れました。

I spent more than the amount I have to always receive with instant deposits I have fun at the online casino but I never expected this neglect

please help me with this withdrawal procedure

I've been trying to receive the withdrawal for 10 days and they just roll it up without giving a reason

they do not inform the reason and the withdrawal is refused and the process starts again several times, which lacks respect for the consumer who uses it

Gastei mais que o valor que tenho para receber sempre com depositos instantaneios me divirto no cassino online mas nunca esperava este descaso

por favor peco auxílio neste procedimento de saque

Faz 10 dias que estou tentando receber o saque e so enrolam sem dar o motivo

não informam o motivo e o saque é recusado e processo começa de novo ja por varias vezes que falta de respeito com o consumidor que utiliza

Dear alexandreseabra0,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

My account was successfully verified and it's been more than 14 days since the first withdrawal attempt

Before starting to play I saw their reputation here is very good

but i didn't know how long it would take

so much to receive

they cancel the withdrawal several times and don't even explain the reason

A minha conta foi verificada com sucesso e já fazem mais de 14 dias a tentativa do primeiro saque

Antes de começar a jogar eu vi a reputação deles aqui muito boa

mas não sabia que ia demorar

tanto para receber

eles cancelam o saque por várias vezes e nem explicam o motivo

hello guys help me

Olá pessoal me ajudem

Thank you very much, alexandreseabra0, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

hello again the withdrawal was refused and in the chat

ola de novo o saque foi recusado e no chat

please help me

in the guru the information that Karamba casino is good

I believed

Yesterday in the chat they said that the withdrawal had been approved

but today the surprise was declined again

por favor me ajudem

no guru a informação que o cassino Karamba é bom

eu acreditei

Ontem no chat falaram que tinha cido aprovado o saque

mas hoje a surpresa foi recusado de novo

Hello there,

Thank you alexandreseabra0 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Karamba Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.

Thank you!

Now after they canceled the withdrawal without having. Reason

I can't make a new one because of the bonus rule from a deposit yesterday

Agora depois que cancelaram o saque sem ter. Motivo

não consigo fazer um novo por causa da regra de bônus de um depósito de ontem

the deposit that granted me the bonus was on 02/14 and the withdrawal that was refused several times started on 01/30

deposito que me concedeu o bônus foi dia 14/02 e o saque que foi recusado por várias vezes teve início dia 30/01

Hello today again another withdrawal attempt

it's been 17 days since the first unsuccessful attempt

i hope this one is finished

Olá hoje de novo mais uma tentativa de saque

já fazem 17 dias da primeira tentativa sem sucesso

espero que este seja concluído

For 18 days waiting if every time I enter the chat they say it will be resolved

Por 18 dias aguardando se toda vez que entro no chat falam q será resolvido

Peter for once again today the withdrawal request was refused and they requested a new one

the chat attendant informs to wait for a period of 2 to 6 days

then I say that there have already been 8 refusals and I need to know the reason they do not inform

Peter por mais uma vez hoje o pedido de saque foi recusado e solicitaram de no novo

pelo chat atendente informa para esperar o prazo de 2 a 6 dias

dai eu falo que já teve 8 recusas e preciso saber o motivo eles não informam

Hello alexandreseabra0, thank you for keeping me updated.

I'm saddened to hear how the casino is handling this but I'm determined to help you resolve this issue. I'm trying to contact the casino in any way I can in hope of bringing their attention to your situation but sadly, I can't do anything without them actually joining the conversation.

I'd be thankful if you could update me on weekly basis rather than daily as the the amount of messages is slowing down the process of investigation, thank you in advance.

I hope we'll resolve this problem soon and I wish you all the best!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Peter

this time the withdrawal was approved after making a new attempt in another way

for the muchbetter account now I'm just going to do the procedures to get into my account

Olá Peter

desta vez o saque foi aprovado após fazer uma nova tentativa de outra forma

pela conta muchbetter agora só vou fazer os procedimentos para cair na minha conta

Glad to hear that alexandreseabra0, please let me know once the you get through and won't require any further assistance.

Thank you!

Hi Peter

I already received the values

but I register dissatisfaction with the Karamba casino

I play in another casino and when I win and make withdrawals I receive a maximum of

3 hours ...bet365 on my personal account

then I registered with Karamba thinking it would be the same and I was unsuccessful

summary the karamba casino spawned me

a great loss and therefore I do not recommend Post I spent money immediately available auto 2 times the value of the gain

then when I had the success of winning I thought I would already receive it but

the almost 30 days to receive me

generated losses

please I would like the GURU to guide correctly

because I trusted opinion and made high bets and got screwed

Olá Peter

já recebi os valores

mas registro a insatisfação com o cassino Karamba

jogo em outro cassino e quando ganho e faço os saques recebo no máximo em

3 horas ...bet365 na minha conta pessoal

dai fiz cadastro no Karamba achando que iria ser igual e não tive sucesso

resumo o cassino Karamba me gerou

um grande prejuízo e por isso não recomendo Pós gastei dinheiro disponível imediato auto 2 vezes o valor do ganho

dai quando tive o sucesso de ganhar achei q já iria receber mas

os quase 30 dias para receber me

geraram prejuízos

por gentileza gostaria que o GURU orientassem corretamente

pos eu confiei na opinião e fiz apostas altas e me dei mal

Dear alexandreseabra0,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Peter